Five dollars is not worth much these days, (try buying anything at a convenience store, or a drive through for five bucks, it does not go very far)! Besides how much is your time worth, for you to be making inquiries all over the internet to try to get some sort of answers? Likely $5 is then a bargain price. If you order this paid service then we would reply to you by email, almost always within 24 hours, and usually much sooner than that! (This service is not available by phone.) When asked to enter your 'address' for making payment by credit card (or PayPal account, and by the way we do use PayPal to process our credit card transactions), please enter the address that you want us to check (even if you do not live at that address). We will not check the address until after the $5 payment has been made and unpaid orders will be deleted after a few days.
We are not able to offer 'seasonal internet plans', or 'seasonal disconnects', or 'vacation disconnects', as such. You can still have internet just for the season, but you would need to ask us to end (cancel) your internet service at the end of the season, and you would need to order it again (new activation) next season. If you have rented a modem from us, it would need to be returned when you cancel. If you buy a modem from us, you can usually use the same modem again next time you order internet from us (unless the cable / phone company prevents us from letting you re-use that model of modem).
We will e-mail your the details of your tentative Installation appointment once we have them. That usually happens the same day you place the order, but it could be the next day. Then a few days later we will usually email you confirmation of that appointment, or advise you of any change.
If you are buying or renting a modem from us, it will usually ship from a warehouse in Ontario by Canada Post Xpresspost, either the day that you placed (and paid for) the order, or the next working day. The exception is weekends and stat holidays, as Canada Post does not pick up on those days. Within Ontario modems usually arrive in about 3 to 4 days. Addresses located further away, will take a day or two more to arrive. Xpresspost is shipping 'By Air' (over any long distances) not 'by ground' so the extra number of days should not be very many. The actual delivery date depends on Canada Post. You can track the modem shipment from the Canada Post website using the tracking number we provide, and if we did not provide it, please ask us (by email) for the tracking number. (In the event of a postal disruption modems are instead shipped by courier.)
Connect the coax cable TV line to the back of the modem, (it screws in to the back of the modem). If you have a cable outlet, then you will need to buy a short length of coax cable TV line to connect the outlet to the modem (unless the installer provided you with one). Please note that not every cable line or outlet in the home is active, so you may need to try more than one cable outlet.
To complete the initial setup, your CODA modem will launch the 'Easy Connect' use interface. You can connect to the mode by using an Ethernet cord (incldued), or by Wi-Fi using the information on the label on the back of the modem. The default user name is "cusadmin". You may need to enter 192.168.0.1 in the web brower address bar in order to open the User Configuration menu for the modem. The WiFi passphrase you create needs to be written down (and it is case sensitive), as you will need it.
Link to the SmartRG SR808ac User Manual. One of our competitors put together a nice video on this, so if it is of help to you, here is the link to the video, or PDF Quick Install Guide. Otherwise, please follow the steps below to connect to the modem wirelessly:
If you have more than one active cable outlet (or "cable TV jack"), and thus options as to where to locate the modem, it is best located nearest to where it is most needed, or if it is needed by several devices in the home, then in a central place.
Look at the bottom and back of the modem, and notice the information on the labels. Please no not place it near any wireless phones or microwave ovens as these cause interference.
Connect a coax cable from the cable outlet (or the cable TV line itself if no cable TV outlet) to the modem by screwing it on. Note the modem does not come with a coax cable (as the modem manufacturer does not include it), often the installer will make one for you, and if you need to buy one you can get one at Walmart or any electronics store. It is the exact same type of coax cable as used for cable TV.)
Plug in and power on the SmartRG 808AC modem. The lights on the front of the modem will begin to flash off and on, this network registration process may take 5 minutes (or up to 30 minutes), until the 'Online', the 'US' and the 'DS' lights are all on solid. Do not turn the modem off during this process!
If you have not already done so, turn on your computer, tablet, phone, or other device with internet browsing software installed – Firefox, Chrome, and Safari, are typical examples.
Look at the bottom right area of your screen for the 'wireless internet on/off' icon in the Windows 10 toolbar. See example image below, and click on it.
Or, in Windows 10, click on the window button (button left corner of the screen), then click on 'Settings' and then on 'Network & Internet'.
Search for a wireless connection 'network' name that starts with SmartRG-XXXX or SmartRG-XXXX-5G. If your computer, laptop, or phone is 5G compatible then you might wish to use the 5G network option, otherwise the other one is 2.4G. (The 2.4G has a better distance, but the 5G is faster.)
When asked by windows to type the network security key, enter WiFi Key from the label on the bottom of the modem. The click 'OK' to connect.
Turn on your computer, tablet, phone, or other device with internet browsing software installed – Firefox, Chrome, and Safari, are typical examples.
A connection between your device and the SmartRG - We recommend doing this by connecting an Ethernet cord from your device to one of the LAN ports on the back of the SmartRG, but you can also do this using WiFi.
2. Enter your administrative username and password in the Username and Password fields, then click Login. If you has not altered your username and password, use the default credentials for the username and password for the password are on a label on the modem.
Vancouver Internet Providers7. Under Multiple SSID Settings and 2.4G Primary SSID, set the Network Name (SSID) field to your preferred network name for the 2.4GHz network.
11. If you wishes to select a specific wireless channel you may do so by altering the Wireless Channel field under Basic Settings.
15. Under Multiple SSID Settings and 5G Primary SSID, set the Network Name (SSID) field to your preferred network name for the 5GHz network.
19. If you wish to select a specific wireless channel you may do so by altering the Wireless Channel field under Basic Settings.
Turn on your computer, tablet, phone, or other device with internet browsing software installed – Firefox, Chrome, and Safari, are typical examples.
A connection between your device and the SmartRG - We recommend doing this by connecting an Ethernet cord from your device to one of the LAN ports on the back of the SmartRG, but you can also do this using WiFi.
You will then be prompted to enter a User Name & Password, by default these are: User Name: admin and Password: admin
You will then be prompted to enter a User Name & Password, by default these are: User Name: admin and Password: admin
Click "5 GHz Band" (Unavailable on the SmartRG 505N) OR "2.4 GHz Band" depending on which wireless network you would like to configure.
Just like all other internet service providers, our internet plan speeds are advertised as 'up to'. This means that actual speeds are not guaranteed to be those plan speeds. We do advertise those plan speeds in good faith, but we cannot guarantee those speeds, as we do not own the lines/networks that we are using, rather we pay to use them. As well, technical factors beyond our control can affect plan speeds at individual households. The plan speeds we advertise are also measured using a wired connection from your laptop/PC to the modem, as using a wired connection can reduce actual speed due to factors such as distance, and local interference from your or your neighbours electronic items, etc.
Most home which have cable internet, have coax cable internet line from the modem to the node, and then fibre optic cable from the node to the internet. The node might be located at the cable box on the street in front of your home, or the node might be located a few houses away, or the node might be located on the next street over. The number of homes (users) sharing that same node will impact the speeds of the other users on that node, especially if they do a lot of heavy downloading. We have no control over where nodes are located, as we do not own the networks we are using.
In the case of DSL internet, the physical distance from the modem to the switch or Central Office (or node) will affect speeds, which is why actual DSL speeds vary by address.
Could be a problem. Check any wires or cables that are connected to your modem in case one of them is loose. If you do not have internet, and cannot connect to the internet, then turn off the power to the modem (and everything connected to it), wait a few minutes, then turn it all back on again, and often that solves the problem.
If 'Provisioning Denied' on the light pattern from table above, the below steps may help for CLEARING MAC LOCK. In an effort to conserve IPv4 addresses, cable providers generally limit the number of unique IP addresses that they will assign through an individual modem. DHCP uses a devices MAC address to determine if it has given an IP address lease to that device. When the maximum number of allowed devices is reached the modem will become MAC locked and will refuse to assign an IP address to the new device. The instructions listed below will help you to clear MAC lock from a customer's cable modem by attempting to release an IP lease from the DHCP server.
OK. If you are a brand new customer, please connect the modem, and then configure it as per the steps on this page, for your model of modem. (Please note that we do not provide tech support for a 'router' if one is connected to the modem, so please disconnect any 'router' and retry connecting to the internet using only the modem.)
If you are an existing customer and your internet was previously working OK, and it seems to have suddenly stopped working for no apparent reason, the problem is likely an issue on the network in your neighborhood, and usually these sort of outages are resolved within about 30 minutes. Please try rebooting your modem and (everything which is connected to it) and if the internet does not come back up right away, try rebooting it again in about 30 minutes. Often the internet is working again after the 30 minutes, but you would often still need to reboot the modem to get re-connected.
Glad that you received the modem OK. If you have not already done so, carefully unpack the modem from the box, (keep the packaging), and go through the steps on this page for configuring that model of modem.
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